About this course

Entry Requirements

USI (Unique Student Identifier) Number; AQF level 5 criteria are required; Satisfactory completion of REACH For Training LLN Assessment.

Course

Course Entry Requirements
  • Completion of Year 10  OR
  • Mature age entry applicable
  • L : Reading and writing skills
  • L : Oral communication skills
  • N : Numeracy and mathematics skills
Learning Outcomes
  • Managing Customer Service
  • Managing Projects
  • Managing Risk
  • Managing People Performance
Employment Opportunities To enable students who have successfully completed the course to work in the following areas,
  • Business Manager
  • Office Manager
  • Sales Team Manager
  • Student Services Manager
  • Supervisor
  • Team Leader
  • Program leader

Core Units

Unit code
(Core - all units required)

Competency Name

BSBLDR501

Develop and use emotional intelligence

BSBMGT517

Manage operational plan

BSBLDR502

Lead and manage effective workplace relationships

BSBWOR502

Lead and manage team effectiveness

Elective Units

Elective Units
(Elective - optional units)

Competency Name

BSBCUS501

Manage quality customer service

BSBFIM501

Manage budgets and financial plans

BSBMGT502

Manage people performance

BSBMGT406

Plan and monitor continuous improvement

BSBMGT516

Facilitate continuous improvement

BSBPMG522

Undertake project work

BSBADM502

Manage meetings

BSBRSK501

Manage risk

Career Pathway