About this course

Entry Requirements

  There are no formal entry requirements for this qualification. However, students will undertake an initial skills assessment as part of the application process and will need to meet the minimum ACSF LLN assessment benchmarks to successfully undertake this training program.


Overview This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team. Learn all the skills you need to get a job in this high demand job market, including computer skills in Microsoft: Word, Excel, Access and PowerPoint. This course will give you the skills to be able to: produce business documents required in the workplace; work in teams; manage your time effectively; provide quality customer service; coordinate and take minutes for meetings. Learning Outcomes These include:
  • Customer Service
  • Process Workplace Documents
  • Time Management
  • Organisational Skills
  • Teamwork
  • Communication
  • Office Administration
  • File Management
  Employment Opportunities To enable students who have successfully completed the course to work in the following areas:
  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Word Processing Operator
  • Junior Personal Assistant
  • Receptionist
  • Office Administration Assistant
  • Office Administrator

Core Units

Unit code
(Core - all units required)

Competency Name


Develop keyboarding speed and accuracy


Contribute to health and safety of self and others

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Organise Schedules


Write simple documents


Process customer complaints


Work effectively with diversity


Create electronic presentations

Design and produce text documents


Produce spreadsheets


Design and produce business documents


Produce desktop published documents


Organise workplace information


Organise personal work priorities and development

Career Pathway