About this course
Entry Requirements
There are no formal entry requirements for this qualification. However, students will undertake an initial skills assessment as part of the application process and will need to meet the minimum ACSF LLN assessment benchmarks to successfully undertake this training program.
Course
Overview
This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team. Learn all the skills you need to get a job in this high demand job market, including computer skills in Microsoft: Word, Excel, Access and PowerPoint.
This course will give you the skills to be able to: produce business documents required in the workplace; work in teams; manage your time effectively; provide quality customer service; coordinate and take minutes for meetings.
Learning Outcomes
These include:
- Customer Service
- Process Workplace Documents
- Time Management
- Organisational Skills
- Teamwork
- Communication
- Office Administration
- File Management
- Accounts Receivable Clerk
- Accounts Payable Clerk
- Clerk
- Data Entry Operator
- Word Processing Operator
- Junior Personal Assistant
- Receptionist
- Office Administration Assistant
- Office Administrator
Core Units
Unit code
(Core - all units required)
Competency Name
BSBITU307
Develop keyboarding speed and accuracy
BSBWHS201
Contribute to health and safety of self and others
Elective Units
Elective Units
(Elective - optional units)
Competency Name
BSBADM307
Organise Schedules
BSBWRT301
Write simple documents
BSBCMM301
Process customer complaints
BSBDIV301
Work effectively with diversity
BSBITU302
Create electronic presentations
Design and produce text documents
BSBITU304
Produce spreadsheets
BSBITU306
Design and produce business documents
BSBITU309
Produce desktop published documents
BSBINM301
Organise workplace information
BSBWOR301
Organise personal work priorities and development