About this course

Entry Requirements

USI (Unique Student Identifier) Number; AQF level 3 foundation skills are essential; there are no prerequisites or mandatory entry requirements, allowing flexible entry points. This training program is a pathway qualification. This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level is appropriate for support workers, case workers and client contact officers and generally, these positions: Have direct contact with clients Identify presenting needs Refer to appropriate services and support. At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.


Course Entry Requirements
  • Completion of Year 10  OR
  • Mature age entry applicable
  • L : Reading and writing skills
  • L : Oral communication skills
  • N : Numeracy and mathematics skills
Learning Outcomes
  • Basic understanding of the operations of an Aged Care facility
  • Provide personal care
  • First Aid Certificate
Employment Opportunities To enable students who have successfully completed the course to work in the following areas:
  • Aboriginal or Torres Strait Islander community development worker
  • Neighbourhood centre worker or a Youth worker
  • Community care worker or a Residential support worker
  • Support worker or a Youth housing support worker
  • Indigenous youth worker or an intake and referral worker (Aboriginal)
  • Youth case worker or a Juvenile justice court officer  or a Juvenile justice officer
Work Placement 60 hours work placement within a Community Services sector is a compulsory component of this course. REACH for Training is responsible for work placement; insurance is provided. Working with Children Check (WWCC) and a National Police Check will be required.

Core Units

Unit code
(Core - all units required)

Competency Name


Respond to client needs


Communicate and work in health or community services


Work with diverse people


Follow safe work practices for direct client care


Manage personal stress in the work environment

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Work in an alcohol and drugs context


Conduct individual assessments


Recognise and respond to crisis situations


Identify and respond to children and young people at risk


Recognise and respond appropriately to domestic and family violence


Provide individualised support


Provide first aid

Career Pathway