About this course

Entry Requirements

  There are no formal entry requirements for this qualification. However, students will undertake an initial skills assessment as part of the application process and will need to meet the minimum ACSF LLN assessment benchmarks to successfully undertake this training program.

Course

  This nationally recognised qualification is suitable for existing supervisors, team leaders and mid-level managers. Organisations now demand an increasing focus on quality, customer service, best practice and world competitive performance. This training will provide you with the skills and knowledge required to work effectively in a managerial role. This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level, frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Course Entry Requirements
  • Completion of Year 10  OR
  • Mature age entry applicable
  • L : Reading and writing skills
  • L : Oral communication skills
  • N : Numeracy and Mathematics skills
Learning Outcomes
  • Leading teams
  • Implementing customer strategies
  • Develop support operations
  • Manage teams
Employment Opportunities To enable students who have successfully completed the course to work in the following areas:
  • Operations Manager
  • Office Manager
  • Program Leader
  • Team Leader
  • Supervisor
  • Leading Hand
  • Sales Team Coordinator
 Work Placement 80 hours work placement within an office is a compulsory component of this Course. REACH for Training is responsible for the work placement: Insurance is provided.

Core Units

Unit code
(Core - all units required)

Competency Name

BSBLDR401

Communicate effectively as a workplace leader

BSBLDR402

Lead effective workplace relationships

BSBLDR403

Lead team effectiveness

BSBMGT402

Implement operational plan

Elective Units

Elective Units
(Elective - optional units)

Competency Name

BSBWOR404

Develop work priorities

BSBWHS401

Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBRSK401

Identify risk and apply risk management processes

BSBMGT403

Implement continuous improvement

BSBMGT401

Show leadership in the workplace

BSBCOM406

Conduct work within a compliance framework

BSBINM401

Implement workplace information system

BSBCUS403

Implement customer service standards

Career Pathway