About this course

Entry Requirements

  There are no formal entry requirements for this qualification. However, students will undertake an initial skills assessment as part of the application process and will need to meet the minimum ACSF LLN assessment benchmarks to successfully undertake this training program.


  This nationally recognised qualification is suitable for existing supervisors, team leaders and mid-level managers. Organisations now demand an increasing focus on quality, customer service, best practice and world competitive performance. This training will provide you with the skills and knowledge required to work effectively in a managerial role. This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level, frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Course Entry Requirements
  • Completion of Year 10  OR
  • Mature age entry applicable
  • L : Reading and writing skills
  • L : Oral communication skills
  • N : Numeracy and Mathematics skills
Learning Outcomes
  • Leading teams
  • Implementing customer strategies
  • Develop support operations
  • Manage teams
Employment Opportunities To enable students who have successfully completed the course to work in the following areas:
  • Operations Manager
  • Office Manager
  • Program Leader
  • Team Leader
  • Supervisor
  • Leading Hand
  • Sales Team Coordinator
 Work Placement 80 hours work placement within an office is a compulsory component of this Course. REACH for Training is responsible for the work placement: Insurance is provided.

Core Units

Unit code
(Core - all units required)

Competency Name


Communicate effectively as a workplace leader


Lead effective workplace relationships


Lead team effectiveness


Implement operational plan

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Develop work priorities


Implement and monitor WHS policies, procedures and programs to meet legislative requirements


Identify risk and apply risk management processes


Implement continuous improvement


Show leadership in the workplace


Conduct work within a compliance framework


Implement workplace information system


Implement customer service standards

Career Pathway