About this course
Entry Requirements
USI (Unique Student Identifier) Number; AQF level 3 foundation skills are essential; there are no prerequisites or mandatory entry requirements, allowing flexible entry points.
Course
Learning Outcomes
These include:
- Customer Service
- Communication
- Maintaining daily store operations
- Delivering on organizational expectations
Core Units
Unit code
(Core - all units required)
Competency Name
SIRXCEG001
Engage the customer
SIRXCEG002
Assist with customer difficulties
SIRXCEG003
Build customer relationships and loyalty
SIRXCOM002
Work effectively in a team
SIRXIND001
Work effectively in a service environment
SIRXRSK001
Identify and respond to security risks
SIRXSLS001
Sell to the retail customer
SIRXWHS002
Contribute to workplace health and safety
Elective Units
Elective Units
(Elective - optional units)
Competency Name
CHCDIV001
Work with diverse people
SIRXHWB001
Maintain personal health and well-being
SIRXIND003
Organise personal work requirements
SIRXIND004
Plan a career in the retail industry
SIRRRTF001
Balance and secure point-of-sale terminal