About this course

Entry Requirements

There are no entry requirements for this qualification. Language, Literacy and Numeracy support provided.


Overview This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centers, attractions, cultural and heritage sites and tourism businesses requiring multi-skilled employees. Entry Requirement There are no formal entry requirements for this qualification. However, students will undertake an LLN assessment as part of the application process and will need to meet some minimum Australian Core Skills Framework (ACSF) benchmarks to successfully undertake this program. Learning Outcomes These include:
  • Operations of in-bound tours
  • Knowledge on local attractions, cultural and heritage sites
  • Provide advice on Australian destinations
Work Placement (Not Applicable for Traineeships) 80 hours work placement within a Tourism environment is compulsory for this qualification. Upon Completion of the qualification you may proceed to SIT40116 Certificate IV in Travel and Tourism or to Certificate IV qualifications in any service industry areas.

Core Units

Unit code
(Core - all units required)

Competency Name


Source and use information on the tourism and travel industry


Provide service to customers


Show social and cultural sensitivity


Participate in safe work practices

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Access and interpret product information


Process travel-related documentation


Provide advice on Australian destinations


Sell tourism products and services


Prepare quotations


Use social media in business


Design and produce business documents


Participate in environmentally sustainable work practices


Communicate in the workplace


Create electronic presentations


Process financial transactions

Career Pathway

  • Inbound Tour Coordinator
  • Operations Consultant
  • Sales Consultant
  • Reservations Sales Agent
  • Booking Agent
  • Museum Attendant
  • Visitor Information Officer