About this course
Entry Requirements
There are no entry requirements for this qualification. Language, Literacy and Numeracy support provided.
Course
Overview
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centers, attractions, cultural and heritage sites and tourism businesses requiring multi-skilled employees.
Entry Requirement
There are no formal entry requirements for this qualification. However, students will undertake an LLN assessment as part of the application process and will need to meet some minimum Australian Core Skills Framework (ACSF) benchmarks to successfully undertake this program.
Learning Outcomes
These include:
- Operations of in-bound tours
- Knowledge on local attractions, cultural and heritage sites
- Provide advice on Australian destinations
Core Units
Unit code
(Core - all units required)
Competency Name
SITTIND001
Source and use information on the tourism and travel industry
SITXCCS006
Provide service to customers
SITXCOM002
Show social and cultural sensitivity
SITXWHS001
Participate in safe work practices
Elective Units
Elective Units
(Elective - optional units)
Competency Name
SITTTSL002
Access and interpret product information
SITTTSL009
Process travel-related documentation
SITTTSL004
Provide advice on Australian destinations
SITTTSL005
Sell tourism products and services
SITTTSL006
Prepare quotations
SITXEBS001
Use social media in business
BSBITU306
Design and produce business documents
BSBSUS201
Participate in environmentally sustainable work practices
BSBCMM201
Communicate in the workplace
BSBITU302
Create electronic presentations
SITXFIN001
Process financial transactions
Career Pathway
- Inbound Tour Coordinator
- Operations Consultant
- Sales Consultant
- Reservations Sales Agent
- Booking Agent
- Museum Attendant
- Visitor Information Officer