About this course

Entry Requirements

There are no entry requirements for this qualification. Language, Literacy and Numeracy support provided.

Course

Overview This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centers, attractions, cultural and heritage sites and tourism businesses requiring multi-skilled employees. Entry Requirement There are no formal entry requirements for this qualification. However, students will undertake an LLN assessment as part of the application process and will need to meet some minimum Australian Core Skills Framework (ACSF) benchmarks to successfully undertake this program. Learning Outcomes These include:
  • Operations of in-bound tours
  • Knowledge on local attractions, cultural and heritage sites
  • Provide advice on Australian destinations
Work Placement (Not Applicable for Traineeships) 80 hours work placement within a Tourism environment is compulsory for this qualification. Upon Completion of the qualification you may proceed to SIT40116 Certificate IV in Travel and Tourism or to Certificate IV qualifications in any service industry areas.

Core Units

Unit code
(Core - all units required)

Competency Name

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS006

Provide service to customers

SITXCOM002

Show social and cultural sensitivity

SITXWHS001

Participate in safe work practices

Elective Units

Elective Units
(Elective - optional units)

Competency Name

SITTTSL002

Access and interpret product information

SITTTSL009

Process travel-related documentation

SITTTSL004

Provide advice on Australian destinations

SITTTSL005

Sell tourism products and services

SITTTSL006

Prepare quotations

SITXEBS001

Use social media in business

BSBITU306

Design and produce business documents

BSBSUS201

Participate in environmentally sustainable work practices

BSBCMM201

Communicate in the workplace

BSBITU302

Create electronic presentations

SITXFIN001

Process financial transactions

Career Pathway

  • Inbound Tour Coordinator
  • Operations Consultant
  • Sales Consultant
  • Reservations Sales Agent
  • Booking Agent
  • Museum Attendant
  • Visitor Information Officer