About this course

Entry Requirements

There are no formal entry requirements for this qualification. However, students will undertake an initial skills assessment as part of the application process and will need to meet the minimum ACSF LLN assessment benchmarks to successfully undertake this training program.

Course

Learning Outcomes: These include:
  • Customer Service
  • Process Workplace Documents
  • Time Management
  • Organisational Skills
  • Teamwork
  • Communication
  • Office Administration
  • File Management
  Employment Opportunities To enable students who have successfully completed the course to work in the following areas:
  • Administration Officer (Local Government)
  • Administrative Assistant
  • Clerical Officer
  • Data Entry Operator
  • Information Desk Clerk
  • Legal Receptionist
  • Office Assistant
  • Receptionist
Upon completion of this qualification, learner(s) may proceed to BSB30415 Certificate III in Business Administration.

Core Units

Unit code
(Core - all units required)

Competency Name

BSBWHS201

Contribute to health and safety of self and others

Elective Units

Elective Units
(Elective - optional units)

Competency Name

BSBCUS201

Deliver a service to customers

BSBIND201

Work effectively in a business environment

BSBINM201

Process and maintain workplace information

BSBINM202

Handle mail

BSBCMM201

Communicate in the workplace

BSBITU201

Produce simple word-processed documents

BSBITU202

Create and use spreadsheets

BSBITU203

Communicate electronically

BSBWOR202

Organise and complete daily work activities

BSBWOR203

Work effectively with others

BSBWOR204

Use business technology

Career Pathway